Review, process and manage consumer inquiries, providing helpful and thoughtful responses
Manage emails, calls and chats to a high quality standard and percompany policies
Identify and escalate priority issues
Research solutions when necessary, provide all necessary information, resolve complaints
Process inquiries, orders, forms, appointments and applications as required
Produce and maintain emails, logs, chats and call reports; follow-up where necessary
Industry:
BPO/ITES
Functional Area:
Agent
Keyskills:
Customer Service
Desired Candidate Profile
CAPABILITIES & EXPERIENCE:
EXPERIENCE: We are looking for an indivdual with significant experience providing client services; both verbally and in writing, at high quality and with proper attention to detail.
INNOVATION: We appreciate fresh and creative viewpoints; the ability to improve results based on creative insights as well as objective review and teamwork.
COMMUNICATION: Strong motivational and communication skills are big keys to success. All company communications and client services are conducted in English.
EXCITEMENT: We are looking for a person that brings a high level of commitment, energy, intensity and enthusiasm to the team. The successful candidate must be willing to work a shifting schedule and work from our facility located in Quezon City, Philippines
Company Profile
Arc Services Limited Arc Services Limited is a privately held company headquartered in Hong Kong, with staff located globally. The company provides business process outsourcing services under commercial agreement to clients in the United States and Hong Kong.